Send a Message to the NYS Broadband Program Office
Please note that we will be unable to process incomplete or inaccurate entries. An asterisk* indicates that the question is mandatory.
If you would like information about whether new broadband service will be made available to a specific location through the New NY Broadband Program, please click here. Results marked “BPO Award” denote providers supported by the Program for your address, and the current status of their projects. If you would like information about when service may be available in your location, please contact the service provider directly.
If you would like information about whether Charter Communications (d/b/a Spectrum) will be offering new broadband service through its New York State Broadband Expansion Plan (BEP) to your location, please click here. If you have questions or comments about Charter or the BEP, please contact Spectrum customer service or the New York State Public Service Commission at firstname.lastname@example.org. Please note that Charter is not a participant in the New NY Broadband Program.
Response times may vary due to the number of inquiries.
You may be interested in completing a consumer survey for the Federal Communications Commission (FCC) that will improve the national Fixed Broadband Deployment Map. The FCC survey enables consumers to report actual on-the-ground broadband availability and experience, which may help direct future broadband investment. All New Yorkers are encouraged to participate in the survey. For more information and to participate, please visit the FCC’s Broadband Data Collection Consumer Information website.